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Shipping & Return Policy

We Appreciate Your Business!!!
 
 
Shipping Transit Times & International Orders 

 

Next Day Air 

Orders placed before 7am (CST) ship same day,
Orders after 7am are processed on the next business day (Mon-Fri)

Express Orders
Ships within 1-2 business days of order receipt.

Ground Orders
Ships within 4-6 business days of order receipt.


If you are having a custom made vest or item we try to have no more than 7-10
business day turnaround time. 
We understand how important the working dog is to their handler and we will get your
order to you as soon as possible.


 
Please note for International customers
 
Most countries charge duties & taxes on all imports, please check with your local agencies for this information as we have no control over those fees.

All packages going FedEx/UPS Standard will be charged an additional Brokerage fee
from FedEx/UPS in order to cover their responsibility to get your package through customs.

FedEx/UPS Expedited and Express have the brokerage fee built into the cost of shipping so you
will not be billed additionally for a broker(duties & taxes still apply)

We will not be held responsible for items that are confiscated by Customs officials in your country.
You must make sure the items are allowed in your country before you make your purchase.
Items seized by your country will not be refunded.
 
 
 
 
 
Our Return Policy  
 
Most items may be returned within 30 days of purchase.
Customer is responsible for the shipping on returns.
 
WE DO NOT TAKE RETURNS ON ANY CUSTOM MADE ITEMS
(sewing additional patches on is considered custom)

 WE DO NOT GIVE CASH REFUNDS (credit card,google or paypal)
on any orders, 
store credit ONLY. Store Credit is valid for 1 year only.
 
 
IMPORTANT: VEST AND ANY OTHER CLOTHING (Embroidered Items are Non-Returnable)  ITEMS THAT ARE RETURNED MUST BE FREE OF ALL DOG HAIR, ODOR AND STAINS. 
IF YOUR RETURN ARRIVES WITH DOG HAIR, ODORS OR STAINS, NO REFUND WILL BE ISSUED AND THE ITEM WILL BE RETURNED TO YOU.
IN ORDER TO INSURE A PROPER REFUND, MAKE SURE YOUR ITEM IS IN BRAND NEW CONDITION. 
Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine wither replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials. 

 

 Items not available for return:
Kennel Runs, Embroidered Clothing, Customized Items, Vests with additional
patches beyond standard quantity are considered “custom item”. 
Also any items being closed out or items on clearance are non-returnable.

All items being returned must have all original packaging and tags.
All items must be in New Condition, not altered in anyway and must be free of all dog hair.
If items arrive with any of the above issues we will return the product

back to the customer and item will not be processed as a return.  

 

Returning a Product

1: Please review above policy to ensure your item qualifies for a return.
2. Please have your order number and or pack slip number & name on billing address. 
3. Call or email customer service to request an RMA number. 
    (877-302-1541 or cs@activedogs.com)
 
4. With issued RMA# written on the outside of the package, please ship the items back with a copy of your pack slip or sales receipt.
5. Returns can take 7-14 days to process.
6. Once your return is processed you will receive an email with store credit information.


Return Address
ADASDF
RMA# _________
N3710 County Hwy F
Weyerhaeuser, WI 54895

  

 

 

 

We stand behind the products we make. 
We offer a 100% satisfaction guarantee on the workmanship of our products.
 
Our site Server is Secured and we accept all major credit cards.