Most items may be returned within 30 days of purchase.
Customer is responsible for the shipping on returns.
WE DO NOT TAKE RETURNS ON ANY CUSTOM MADE ITEMS
(sewing additional patches on is considered custom)
WE DO NOT GIVE CASH REFUNDS (credit card,google or paypal)
on any orders, store credit ONLY. Store Credit is valid for 1 year only.
IMPORTANT: VEST AND ANY OTHER CLOTHING (Embroidered Items are Non-Returnable) ITEMS THAT ARE RETURNED MUST BE FREE OF ALL DOG HAIR, ODOR AND STAINS.
IF YOUR RETURN ARRIVES WITH DOG HAIR, ODORS OR STAINS, NO REFUND WILL BE ISSUED AND THE ITEM WILL BE RETURNED TO YOU.
IN ORDER TO INSURE A PROPER REFUND, MAKE SURE YOUR ITEM IS IN BRAND NEW CONDITION.
Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine wither replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials.
Items not available for return:
Kennel Runs, Embroidered Clothing, Customized Items, Vests with additional
patches beyond standard quantity are considered “custom item”.
Also any items being closed out or items on clearance are non-returnable.
All items being returned must have all original packaging and tags.
All items must be in New Condition, not altered in anyway and must be free of all dog hair.
If items arrive with any of the above issues we will return the product
back to the customer and item will not be processed as a return.
Returning a Product
1: Please review above policy to ensure your item qualifies for a return.
2. Please have your order number and or pack slip number & name on billing address.
3. Call or email customer service to request an RMA number.
(877-302-1541 or cs@activedogs.com)
4. With issued RMA# written on the outside of the package, please ship the items back with a copy of your pack slip or sales receipt.
5. Returns can take 7-14 days to process.
6. Once your return is processed you will receive an email with store credit information.
Return Address
ADASDF
RMA# _________
N3710 County Hwy F
Weyerhaeuser, WI 54895